Order Processing
Orders ship from [China]. In-stock orders are normally dispatched within [2–3 business days] after payment confirmation.
Personalized socks require [7–15 business days] for production after payment and final design approval. Any different processing times for preorders or specific products will be displayed before purchase.
Processing time is separate from transit time. Business days exclude weekends and public holidays in [China].
Shipping Destinations, Times, and Costs
Estimated transit times after dispatch are [Delivery estimates by destination and shipping method]. Available shipping options and the applicable charges are shown at checkout before payment.
Any free-shipping offer will clearly state its minimum order value and eligible destinations.
For international orders, import duties, customs fees, and local taxes are not included in the purchase price or shipping costs. Any applicable charges are payable separately by the customer upon delivery. These fees vary by destination and are determined by local customs authorities.
Tracking and Delivery Issues
Once your order has shipped, we’ll send a dispatch email with tracking information where available.
Delivery estimates may be affected by customs checks, holidays, or carrier disruptions. If we cannot dispatch within the stated timeframe, we will notify you and provide the delay, cancellation, and refund options required by applicable law.
If your parcel is overdue, appears lost, arrives damaged, or is marked as delivered but cannot be found, please contact us with your order number. We will investigate with the carrier and arrange an appropriate solution. Your legal rights do not depend solely on the outcome of a carrier claim.
Address Changes and Cancellations
Please check your delivery address carefully before completing your order. If you notice an error or wish to cancel, contact us as soon as possible.
We will try to accommodate changes before dispatch. Changes to personalized orders may be limited once production begins. These limits do not affect any statutory cancellation rights.
If an address correction creates additional delivery costs, we will explain those costs and obtain your agreement before charging them.
Our Voluntary Return Policy
If you change your mind, you may request a return of eligible, non-personalized socks within [3 calendar days] after delivery and send them back within [7 calendar days] after notifying us.
Under this voluntary policy, socks must be unworn, unwashed, and undamaged, with their original tags attached. Please include the original packaging where available.
These conditions apply to our voluntary return offer. They do not restrict any statutory right to inspect goods, withdraw from a purchase, or seek a remedy for defective products. Socks are not automatically excluded from statutory returns simply because they are worn against the skin.
Personalized Socks
Socks made to your individual specifications, such as a custom name or customer-provided design, may be excluded from change-of-mind returns only where legally permitted and disclosed before purchase.
Our regular collection, including socks featuring our original patterns, is not treated as personalized solely because we designed it ourselves.
Personalized products remain covered by applicable rights concerning defects, incorrect items, or products that do not match the agreed description.
Damaged, Faulty, or Incorrect Items
If something is wrong with your order, please email us with your order number and a description of the issue. Photographs, where practical, can help us assess the problem.
We will arrange the replacement, repair, refund, or other remedy required by applicable law. We will cover necessary return shipping costs for confirmed faulty, damaged-on-arrival, or incorrectly supplied items.
The voluntary return window above does not limit your statutory rights concerning defects.
How to Return or Exchange an Item
Email [Liusuanhuayuan@gmail.com] with your order number and the items you wish to return or exchange. You do not need to provide a reason when exercising a statutory withdrawal right.
Return address: [No. 665, Jiangbin Village, Wuxie Town, Zhuji City, Zhejiang Province, China. Postal code：300807].
For change-of-mind returns, return postage is paid by [Customer].
Please package the items securely and retain proof of postage. Our reply is not a prerequisite for exercising a valid statutory withdrawal right.
Refunds
For returns under our voluntary policy, we will assess returned items and issue eligible refunds within [7 business days] of receipt.
Refunds will be made to the original payment method unless another method is agreed and legally permitted. Your payment provider may need additional time to display the credit.
Statutory refunds follow the applicable legal deadlines, including any rules requiring us to act on proof of return shipment before the goods reach us. We will not replace a legally required monetary refund with store credit without your agreement.
Your Consumer Rights and Contact Details
This policy supplements your rights under applicable consumer law. Any mandatory cancellation periods, refund deadlines, or remedies take precedence over less favorable provisions in this policy.
Store: [PAISOCKS]
Customer service: [Liusuanhuayuan@gmail.com]
Business address: [No. 665, Jiangbin Village, Wuxie Town, Zhuji City, Zhejiang Province, China]
Customer service hours: [8:00 AM–8:00 PM Beijing Time ]
